Frequently Asked Questions

 

Can I visit the spa without having an appointment? 
You are welcome to visit us any day Monday – Sunday from 10am-8pm and we will do our best to give you a personalized tour.

Does the spa serve food and beverages?
We have local chocolate from French Broad Chocolates and Silvermoon Chocolate as well as local Kombucha from Buchi for sale in our reception area, We also offer water and complimentary locally sourced tea from Asheville Tea Company for our guests. Learn more about our spa products.

 

Is there a cancellation fee if I am unable to make my scheduled appointment?
All appointments require a 48-hour cancellation notice to avoid full cost.

 

Is there an age requirement?
Guests 18 or younger must have a signed parental consent

 

What are Still Point Wellness’ hours of operation?                
We are open everyday
Monday - Saturday 8 AM - MIDNIGHT
Sunday  8 AM - 10 PM

 

Why should I check in 15 minutes before my appointment time?
Upon arrival to Still Point Wellness, you will be asked to complete a brief intake form to assist us in providing you the best experience possible and to ensure your safety and comfort. We encourage you to disclose any pertinent health conditions that may affect your experience. Arriving late for your appointment may result in a shortened service.

 

Should I leave a gratuity?
We believe that a gratuity should be based on your experience and do not automatically charge one to your service. It is customary to offer a 10%-20% gratuity for personalized services such as massage and cranioscral therapy. Offering a gratuity is entirely up to you and your experience.

 

Spa etiquette
Help us keep the spa a sanctuary of tranquility and relaxation. Please respect the quiet and privacy of other spa guests by refraining from using all electronic equipment, including cell phones while at Still Point Wellness. We ask that you speak softly and enjoy the silence.

 

Floatation FAQ's

What is floating?
Floatation therapy is the act of floating on your back in 13 inches of a warm saltwater solution, in a lightproof and soundproof chamber. Free from external stimulation and gravity, your body and mind quickly reach a state of relaxation and meditation. Many people float to relieve pain, experience deep rest, to meditate, or to find creative inspiration.

 

Do I need to prepare myself for floating?
We suggest avoiding caffeine and alcohol for a day before you float. You will probably be more comfortable if you can postpone shaving. Shaving 2-3 hours before using the tank may sting for a short time. If you wear contact lenses you may want to remove them as it might be a problem if salt water gets into your eyes.

We supply you with everything that you need including organic shampoo, conditioner, soap, ear plugs and towels for the shower before and after your float.

 

What type of float chamber does Still Point Wellness have?
We offer spacious 6’wide x 8’long x 7’tall float chambers, custom designed by Float Labs to the highest standards.

 

How many float tanks do you have?
We have one floatation chamber at Still Point Wellness.

 

Can two people float together?
Our tank is designed for one person to experience the float at a time. If you are coming with another person you are more than welcome to relax by the fishtank. Many clients choose to receive an Esalen massage while the other is floating and then vice versa -this is our Mind/Body Exploration Package, and it's perfect for couples!

 

Why do you recommend 90 min for my first float?
Drawing from the wealth of knowledge of our Float Specialists and listening to the experiences of our clients, it has become clear that 90 minute floats for your first few floats ensures the best possible experience. For those first floats it can take as long as 45 minutes to “drop in.” During subsequent floats, you will likely find that what previously took 45 minutes to reach a deeply relaxed state now only takes a few minutes. Consistently, the feedback of those who float for an hour their first time is: “Wow, that was amazing! I wish I went for an hour and a half.” 90 minutes is also a complete rest cycle, allowing the body to drop in and come back to an awakened state naturally.

 

Is there anyone who should not float?
You may not float if you:

  1. are under the influence of alcohol or drugs

  2. have an infectious disease or contagious skin condition

  3. are injured or have open or bleeding wounds

  4. experience incontinence, nausea or epilepsy that is not medically controlled

  5. have been medically advised not to float

  6. are under the age of 18 without prior written parental consent.

 

How sanitary is floatation therapy?
Floating is extremely sanitary. Our state-of-the-art filtration system goes well above and beyond what is required by the NC state health department. The water is filtered using an ozonator, UV light, 2 industrial sized pool filters and trace of bromine (1ppm). Ozonators act as a powerful sanitizer that destroys any bacteria and viruses that may be present in the salt water solution. The Epsom salt (1500 lbs dissolved!) has its own natural bacterial killing qualities. Lastly, clients are asked to shower before and after each float session to ensure the cleanliness of the tank. NSF (leading certification agency) completed a soon to be published research study on our filtration system and found that after running the filters for 10 minutes the solution was completely sterile.

 

What do I wear?
We suggest floating sans clothing/bathing suit/etc. The entire experience is in complete privacy and you will have access to a private shower and bathroom.

What if I cannot swim?
Our floatation chamber is filled with 13 inches of water and has such a high-density of Epsom salt that any individual, big or small, will float effortlessly, like a cork, atop the salt water solution.

 

Will I feel claustrophobic?
Some people have fears before they float the first time. Common fears are based upon the thought that you won’t be in control of your experience. We’ve found that once people realize they have complete control of the floating environment, any fears and anxieties melt away. Our float tank is very spacious (6’wide x 8’long x 7’tall) and you may open the door at any time.

 

Can pregnant women float?
Yes, floating is especially beneficial for pregnant women.

Can I float on my period?     
Yes, it is safe to float while menstruating. In fact, it can potentially ease body aches, cramps, and fatigue. We request that clients use a suitable feminine hygiene product (ie. tampons or menstrual cup) while floating during menstruation.

 

If you have a question that was not addressed on this page, please email us at connect@stillpointwell.com and we will be happy to help!